How Do I...?

...Get a PIN/Password for my Account??

Riverhead Free Library provides access to your patron record over the Internet. You can use the top navigation bar on this website to access "My Account" which will take you to the login screen. At this point you will need to enter your barcode number from your library card (starting with 20646... do not enter spaces from the number). If you have not previously logged-in to your account you will need to establish a PIN / password.

PINS & Passwords

From the Library’s website top navigation bar, click on “My Account.” Enter the barcode number from your Library card, then type in any PIN /password you wish. The system will ask for a confirmation (type the password again), then the password is set.

If you already have a password established but have forgotten it. You can click on the "Forgot Your Password?" link to have the password e-mailed to you. If you do not have e-mail or did not establish an address with your library account, you may call the Circulation Desk to assist you. To change your password while logged into your account, click on the "Change Your Password" box to the right of your name and address.

...Pay Fines Online?

Library patrons who owe $5.00 or more in overdue fines, lost items, or damaged materials fees that you have been billed for, can now pay online using a Visa or MasterCard credit card.

To pay fines that have accumulated on your account, log into your patron account using your barcode and password. Click on the link indicating your total fines and bills. Once again, if your total exceeds $5, click on the "Pay Your Library Fines Online" button. Select the fines that you wish to pay or accept the default (paying all fines). Fill in the billing address and credit card information, then click on the "Submit" button. Confirm the payment information and print your receipt, if desired. A receipt will be sent to you via email, and the fine will removed from your record immediately.

To recap:

• Log into your account by clicking on “MY ACCOUNT” above.
• Click on your “Fines” located under “My Reading History”.
• At the top of the next screen, click on the “Pay Your Library Fines Online” button.
• Follow on-screen instructions to complete the transaction.

...Get a Museum Pass?

Free family museum passes may be borrowed by any current Riverhead Free Library cardholder aged 18 and older in good standing. More information can be found HERE.

How do I Renew a Item?

Items that are currently checked out to you can be renewed online as long as:

• The item is not overdue;
• The item has not been requested or reserved by another patron;
• Your library card is in good standing;
• The item type itself can be renewed.

To renew items online, follow these simple steps:

1. Log into your account by clicking on “MY ACCOUNT” above.
2. Once logged in, click on “Item(s) Currently Checked Out” on the next screen.
3. Click in the checkbox next to each item you want to renew.
4. Click the “Renew Selected Items” button to renew your choice(s) or click “Renew All” for all items.

How do I Reserve an Item?

Reserves can be placed directly through the online catalog. To reserve an item, follow these simple steps:

1. Find the item you want to request in the Shelter Island Library Catalog.
2. Click on the blue “Request” button to the right of the item, or on the red “Request Item” at the top of the page.
3. On the next screen, enter your library barcode and password. Click the  SUBMIT button to place the request.
4. You will be contacted at the phone number or email address listed in your library account when your item is ready for pickup.